Request Tracker 3.2

For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.

Product Specifications

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Purchase for $149
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License Shareware
Price $149
Downloads 452
OS Support Windows Install and Uninstall
File Name reqtrack.exe
File Size 5.22 MB ( 5,343 KB )
Published Mar 15, 2004 (17 years ago)
Updated Dec 16, 2013 (7 years ago)

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Product Details

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.

Requirements: Windows 95 or higher, 10 Mb disk space
Release Info: Minor Update on Feb 05, 2009
Release Notes: Help file changes for Windows Vista.
Related Tags: help desk call center helpdesk workorder database CRM

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