CRM Dashboard 9.0.5

CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

Product Specifications

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License Freeware
Price $0.00
Downloads 531
OS Support Windows Install and Uninstall
File Name voicent8a.exe
File Size 0.39 MB ( 402 KB )
Published Apr 10, 2014 (12 years ago)
Updated (No date provided)

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Product Details

Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.

Key Features:

Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard.

Full integration with Call-scripting.

Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons.

Includes a dialpad that can transfer, hold, park, record, and play audio during calls.

Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions.

Visually displays incoming call ACD queues.

Easily schedule customer callbacks, with automatic call back reminders.

Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling.

Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.

Requirements: Windows 2000/XP/2003/2008/Vista/Win7/Win8
Release Info: Major Update on Oct 23, 2013
Release Notes: CRM Dashboard
Related Tags: predictive dialer call center CRM call center management call center software call center auto dialer

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