CRM Dashboard 9.0.5
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.
Product Specifications
| User Rating: | item has less then 1 vote |
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| FileCart Rating | Not yet Rated | |
| Submitted by: | voicent | |
| Homepage | Visit Homepage | |
| License | Freeware | |
| Price | $0.00 | |
| Downloads | 440 | |
| OS Support | Windows Install and Uninstall | |
| File Name | voicent8a.exe | |
| File Size | 0.39 MB ( 402 KB ) | |
| Published | Apr 10, 2014 (11 years ago) | |
| Updated | (No date provided) | |
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Product Details
Key Features:
Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard.
Full integration with Call-scripting.
Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons.
Includes a dialpad that can transfer, hold, park, record, and play audio during calls.
Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions.
Visually displays incoming call ACD queues.
Easily schedule customer callbacks, with automatic call back reminders.
Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling.
Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.
| Requirements: | Windows 2000/XP/2003/2008/Vista/Win7/Win8 |
| Release Info: | Major Update on Oct 23, 2013 |
| Release Notes: | CRM Dashboard |
| Related Tags: | predictive dialer call center CRM call center management call center software call center auto dialer |
Reviews
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