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versaSRS Help & Service Desk - ITSM/ITIL 6.0

Advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS stand out from the crowd is its unique desktop application style 'look and feel'.

versadev Windows Updated Dec 17, 2014
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About versaSRS Help & Service Desk - ITSM/ITIL

versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
Release info New Release on Apr 07, 2014
Related tags Help Desk Service Request Incident Issue Service

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