Queuing Model Excel 30

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

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Price $69.00
Downloads 317
OS Support Windows Install and Uninstall
File Name qme.zip
File Size 0.29 MB ( 293 KB )
Published Jun 22, 2004 (13 years ago)
Updated Dec 24, 2013 (3 years ago)

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Product Details

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Requirements: Microsoft Excel
Release Info: Minor Update on Apr 29, 2010
Release Notes: Evaluation Mode with Excel 2007 and Excel 97-2003 versions.
Related Tags: queue queuing model customer staff

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